Returns & Refunds Policy

Return and Refund Policy

Olivier Morin Estate

Domaine Olivier Morin makes every effort to guarantee the quality and traceability of its wines. Each order is carefully prepared to ensure an impeccable experience. However, in the event of a problem, a managed return procedure is in place.

Withdrawal period

The customer has twenty-four hours from receipt of their order to report any incident or request a return. After this period, no request will be considered, except in exceptional cases, particularly in the presence of a defective or damaged product or an obvious preparation error.

Return conditions

Returns are only accepted in cases of order error (incorrect reference or quantity) or when the products have been damaged during transport. Products must be intact, unopened, unconsumed, in their original packaging and in the same condition as when they were delivered. Any return not respecting these conditions will not give rise to a refund or exchange.

Return procedure

Any return request must be sent within a maximum of twenty-four hours after receipt of the package to the email address chitry@olivier-morin.fr or by telephone at 06 26 32 04 26. The customer must indicate the order number, the reference of the product concerned and, if applicable, provide photographs of the product and packaging if they are damaged. After studying the request, the Estate will communicate the precise instructions relating to the return or exchange procedure.

Refund or exchange

Once the return is approved, the product will be refunded or replaced within a maximum of seven business days after receipt of the returned package. Refunds will be made using the same payment method used when ordering. Initial delivery charges will not be refunded, except in cases where the error or non-compliance is the fault of Domaine Olivier Morin.

Products not eligible for return

For hygiene and food safety reasons, bottles opened, unsealed, or damaged after delivery cannot be returned or exchanged. Personalized or custom-made products are subject to the same return conditions as other items, provided the 24-hour return period and the product's integrity are respected.

Contact

For any request for additional information or follow-up on a return, the Domaine Olivier Morin customer service can be reached at chitry@olivier-morin.fr or by telephone at 06 26 32 04 26 .